Frequently Asked Questions

Your Issues and our Solutions

We know the issues you are facing and we have the solution

  1. 1. Can I conceal the vehicle device from my drivers?

    Our units are quite small and are often installed discretely. The vehicle device does not require any assistance from the driver.

  2. 2. How long does it take to install the unit in the vehicle?

    30 minutes to 1 hour depending on the vehicle. Our trained personnel will install the vehicle device. Once the vehicle has been installed, it takes another 10 to 15 minutes to configure the system for live use.

  3. 3. How is the vehicle device powered?

    The vehicle device is powered by the vehicle's 12-volt or 24-volt battery. It also has it's own built-in backup battery in case it does not receive power from the vehicle battery for some reason. The backup battery lasts for 10 hours and the vehicle device will send you an alert when the battery is running low.

  4. 4. Will the vehicle device run down the battery of the vehicle?

    No, it will not. The vehicle device consumes very little power and goes into sleep mode when it senses that the vehicle ignition has been switched of.

  5. 5. What if somebody tampers with the vehicle device?

    The vehicle device has functions to alert you of such situations. If vehicle battery power is diconnected, it will send you a SMS alert. If it does not receive GPS data, it will send you a SMS alert. Finally, if our Application Server does not receive data from the vehicle device, we alert you about this and send in our personnel to check.

  6. 6. Is there a warranty for the vehicle device?

    Yes, there is a one year warranty on the vehicle device. However, incase the vehicle device is tampered with or reinstalled without the services of our trained personnel, the warranty will cease to be valid.

  7. 7. Does your system work all over India?

    We have a tie-ups with Airtel, Vodafone and BSNL to use their GSM network for transmission of data over GPRS from the vehicle device to our Application Server. Our system works in all areas where Airtel, Vodafone and BSNL has GSM coverage.

  8. 8. How do I see the location of my vehicle?

    No software is required to be downloaded or installed for this. All you need is an Internet connection and a PC. You will login to our web application using the Internet browser from any PC to see the vehicle location on a digital map. The web application is extremely user friendly and will have you up-and-running within minutes.

    Additionally, you can request for the location of your vehicle by sending an SMS with the registration number of your vehicle to our number and in a return message, we send you the location. Further, you can also view the location of your vehicle on a map on your GPRS enabled mobile phone.

  9. 9. Why is the location incorrect sometimes?

    Vehicle location may either be incorrectly reported sometimes or off by a few meters because the availability and quality of GPS signals may be affected by buildings, natural obstacles, weather conditions and satellite availability.

  10. 10. How does your system work?

    Though we have an extensive system, it has been designed keeping simplicity and you the end-user in mind. Please see the how does it work? page for more details.

  11. 11. What features other than tracking does your system provide?

    We have an extensive list of very valuable features and eagerly await input from our users to implement new required features. Please see the features page for more details.